Problem
Users frequently requested real-time exchange rates between AUD and MNT, including different rate tiers based on transaction amounts.
These inquiries were repetitive, time-sensitive, and required immediate responses.
Manually handling rate requests caused:
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Delayed responses outside business hours
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Inconsistent rate information across channels
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No clear record of user interest or conversion behavior
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Difficulty managing rate updates and tracking performance
Additionally, administrators lacked a simple way to manage exchange rates, monitor demand, and generate reports without technical intervention.
Solution
A dedicated AUD ↔ MNT Exchange Rate Chatbot System was developed and combined with a custom Admin Dashboard and Reporting layer.
The chatbot:
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Instantly provides AUD to MNT and MNT to AUD rates
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Supports tiered exchange rates based on transaction amounts
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Guides users through rate selection using structured, button-based flows
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Collects inquiry data for analysis and follow-up
The Admin System allows:
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Easy management of exchange rates through a dashboard interface
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Activation or deactivation of specific rate tiers
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Real-time updates without affecting user experience
The system is integrated with:
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Google Sheets, automatically logging all rate inquiries and user interactions for reporting
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Email notifications, alerting admins of high-value or frequent exchange requests
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A scalable backend structure ready for API or third-party integrations
This setup ensures accuracy, speed, and operational control without manual overhead.
Results
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24/7 real-time exchange rate availability
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Zero delay in rate delivery to users
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Consistent and reliable rate information across all interactions
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Reduced manual workload for staff
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Clear visibility into user demand, popular rate tiers, and inquiry volume
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Faster decision-making based on real usage data
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Improved trust and engagement from users seeking currency exchange information